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Would You Buy From a Store that Can’t Add?

Published on December 13, 2012 by in Eating Cat


My wife was doing some Christmas shopping online last night and got the results in the screenshot below. If you haven’t picked up the problem, the total should be $37.25. Instead of going to another site to make the purchase, she took the time to call their customer support line and have the five bucks credited back to her. I would have run from the site and avoided it in the future. She has a lot more experience in shopping than I do so all I can figure is she’s right and I’m wrong. What would you have done?

 

Another interesting thing she ran into last night was when she  tried to buy a gift card online.  The website had the card on the site, but when she tried to add it to her cart she got a message stating that item must be purchased in a brick and mortar store.  She was shocked…and so was I.  How much money are retailers losing because they have a poor online presence?

 
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